Privacy Policy | Akohara 2025

Akohara Buahan Village Retreat

At Akohara, we honour not only the stillness of nature but also the privacy of those who journey here. This policy explains how we collect, use, and safeguard your personal information when you engage with our website and digital services.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

Identity Information

Your full name, date of birth, gender, and passport or identification number.

Contact Information

Home address, email address, and phone number.

Financial Information

Payment details including credit card information, mobile payment methods, and transaction history.

Health Information

Any health-related data you choose to share with us to ensure your comfort and safety during your stay.

Guest Stay Information

Arrival and departure dates, reservation history, and records of goods or services purchased.

Personal Preferences

Language, dietary preferences, interests, hobbies, special requests, and service-related feedback.

Technical Information

Includes IP address, browser type, device identifiers, time zone settings, location data, and how you interact with our website or digital platforms.

Communication History

Any messages, feedback, or reviews you send to us may be stored as part of your guest profile.

HOW WE COLLECT YOUR INFORMATION

We gather information in the following ways:

When you make a reservation, purchase services, or browse our website or digital platforms
When you communicate with us via phone, email, live chat, or social media
When you visit our retreat and use our on-site services including but not limited to spa, dining, butler services, and other facilities
When you participate in surveys, promotions, or events hosted by Akohara
Through trusted partners or publicly available sources.

WHY WE COLLECT IT

Your information is used to:

Personalise your stay and respond to your requests with care
Enhance the quality of our services and guest experience
Communicate with you before, during, and after your stay
Fulfil legal, administrative, or regulatory requirements

We do not share your personal data with third parties without your explicit consent. Your trust is valued, and your data is handled with utmost confidentiality and respect.

If you have any questions or concerns regarding this Privacy Policy, please contact us directly. We are here to assist you.

IMPORTANT : This Privacy Policy may be revised from time to time to reflect changes in our practices or in accordance with applicable regulations. Any updates will be posted on this page without prior notice. We encourage you to revisit this policy periodically to stay informed on how we continue to protect your privacy with care and integrity.

If you have any questions or concerns regarding this Privacy Policy, please feel welcome to contact us.